Pay:

Earn $22-$25/Hour + Bonuses & Benefits

Hours: 

• Full-Time

• 8 Hour Shifts 

• Monday - Friday 

• Saturdays will be shared among the team

Requirements: 

• Handle a large volume of calls 

• Strong phone, active listening and overall communication skills 

• Ability to multi-task, prioritize, and manage time effectively. 

• Proven sales and customer support experience 

• Our biggest goal is to ensure husband and wife are present during the sales appointment

• Experience in the home service industry in similar role is preferred. 

• Manage schedules and route planning for multiple salesmen 

• Good computer skills, Microsoft Office 

• Experience in SalesForce is preferred

• Passing Pre-Employment Background and Drug Screen

Benefits:

• Bonus and Performance Pay

• Health Insurance With Employer Paid Portion

• Dental Insurance 

• Vision Insurance 

• Life Insurance 

• 401k Plan (not matching)

• Paid Vacation 

• Paid Sick Time

• Paid Holiday

• Company outings

Summary:

As a Customer Service Representative, you will be the frontline ambassador for our company, interacting with customers to address inquiries, resolve issues, and ensure satisfaction. You'll play a crucial role in maintaining positive relationships and delivering exceptional service while upholding company values.

We’re a family-owned business that’s constantly growing and looking for great people who share our commitment to providing the best customer experience.

If you enjoy working in a family environment, embody our core values, and are motivated to make a difference, then apply today! 

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat, providing accurate information and solutions.

• Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.

• Educate customers about products/services, promotions, and company policies.

• Maintain detailed and accurate records of customer interactions and transactions.

• Collaborate with other departments to address customer needs and improve overall customer experience.

• Continuously strive to enhance personal and team performance by seeking opportunities for improvement.